Shipping & Returns
L-Nutra is committed to customer satisfaction with its products and services. L-Nutra provides product refunds for unopened boxes or defective ProLon boxes in the following situations:
- Orders canceled prior to shipment will be fully refunded.
- Customer may return a single unopened box/product within 15 days from receiving the product for a full refund (restocking fee of 15% applies).
- Multiple kits ordered all at one time may be canceled up to 60 days from receiving the product (restocking fee of 15% applies).
- Damaged product or boxes missing product will be replaced at no cost to the customer after product return.
Unfortunately, we cannot refund shipping charges.
Customer Service will process refunds for reasons stated above only after the product is returned. Once received, L-Nutra will process your return within 10-14 business days. Customers should contact L-Nutra customer service at 323-580-6855 for product return instructions.